Thornley Parish Council wants to ensure residents have all the information they need to plan ahead and be prepared.
Severe weather, flooding, power cuts and other emergency situations can have a significant impact on our lives, as we saw in 2021 when the country was hit by severe storms.
While we can’t prevent such incidents, there are steps we can take as individuals and households to make sure we are as prepared as possible for these situations. On this page is information to help you be prepared and links to organisations which can provide help in an emergency or urgent situation, followed by some useful links.
- Write down key information about you and your family such as contact numbers, insurance numbers and medication lists. Share this with family and friends and store in an accessible place.
- Download apps and bookmark websites you think may be useful in the case of an emergency so that they are easy to find.
Important Items to Store in Your Home
Make sure you always have certain items available in your home in case of a power cut or severe weather, which may result in restricted access to services for a period of time. Such items may include:
- Wind up torches or torches with a stock of batteries
- Other battery powered lights such as lanterns
- Tinned food with long use by dates
- Ready to eat food which doesn’t require heating up
- Antibacterial wipes
- Fully charged portable power bank
- Extra blankets or foil blankets
- Hot water bottles
- Bottled water
- An electric fan or small air conditioning unit
- First aid kit
Priority Services Registers
All utility companies should have a priority services register. This is a list of people who are considered vulnerable and who will, therefore, receive additional help in an emergency situation. There is no charge to be included on a priority services register. If you would struggle without your gas or electricity supply, even for a few hours, and you meet the criteria, you can sign up at:
- Northern Powergrid Priority Services Membership: www.northernpowergrid.com/care
- Northern Gas Networks Priority Customers: www.northerngasnetworks.co.uk/network-supply/priority-customers/
- Northumbrian Water Priority Services: www.nwl.co.uk/priority
For more information on priority registers, visit: www.ofgem.gov.uk/getting-extra-help-priority-services-register
Useful contact numbers and websites for emergencies and urgent situations
|Only in emergencies
|Report anti-social behaviour or other non- emergency incidents, advice about crime prevention and household security
|Fire and Rescue
|Advice about household fire safety
|Health advice fast but not a 999 emergency
|Durham County Council
|03000 260 000
|Emergency social care and child welfare concerns, including foster carer support
|03000 267 979
|If you are homeless, or facing homelessness
|08081 968 406
|Care Connect (community alarm service)
|03000 262 195
|Births, deaths and marriages service
|03000 266 000
|Gas- National Grid
|If you smell gas
|0800 111 999
|Gas- Northern Gas Networks
|0800 040 7766
|Report a power cut
|Electric- Northern Powergrid
|0800 011 3332
|0800 393 084
|0800 328 7648
|Water- Northumbrian Water
|Water and sewerage services
|0345 717 1100
Believe Housing building and providing homes to suit a range of needs.
Citizens Advice County Durham provides a range of advice services.
County Durham Drug and Alcohol Service provides support to people with drug and/or alcohol problems and their families.
Information provided by Durham County Council and other organisations. Links open in new tabs. Please note Thornley Parish Council bears no responsibility for the content of other organisations’ websites.